Terms of service

1. Scope

These terms govern the use of the hosted Keanan platform (the “Service”) provided by Samuel Ssekizinvu, operating Keanan (see the imprint). The Service is offered exclusively to businesses. By creating a workspace you confirm that you are acting for a company, not as a consumer.

2. The Service

Keanan provides people operations software covering payroll records, contracts, paid time off, meetings, benefits, reimbursements and related modules, together with an admin dashboard and a mobile application. The functional scope is described on keanan.app and in the documentation. We may improve or modify features, provided the core functionality your subscription covers is not materially reduced.

3. Accounts and responsibilities

You are responsible for the accuracy of the data you enter, for managing access of your team, and for keeping credentials confidential. You will not use the Service to store unlawful content, attempt to breach its security, or resell access to third parties outside your company.

4. Fees and payment

The cloud plan is priced per active user per month as published on the pricing section. Payment is processed by Whop, our merchant of record, at checkout; applicable taxes are determined and collected there. If a subscription lapses or a payment fails and is not cured after a reminder, we may suspend the workspace until payment is received.

5. Your data

The data in your workspace belongs to you. You can export the complete workspace, records and files, from the admin dashboard at any time. We process personal data only under the data processing agreement, which forms part of these terms for hosted workspaces.

6. Availability and support

Availability targets, maintenance windows and service credits are defined in the service level agreement. Support is available at support@keanan.app on business days.

7. Intellectual property

Keanan and its software remain our property. You receive a non exclusive, non transferable right to use the Service for the duration of your subscription. White label configuration does not transfer any rights in the underlying software.

8. Confidentiality

Each party will protect the other’s confidential information with at least the care it applies to its own, and use it only to perform under these terms.

9. Liability

We are liable without limitation for intent, gross negligence and injury to life, body or health. For slight negligence we are liable only for the breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract, and in total capped at the fees you paid in the twelve months before the event. We are not liable for indirect damage such as lost profits.

10. Term and termination

Subscriptions run monthly and can be cancelled to the end of any month. After termination you have 30 days to export your workspace, after which it is deleted. Either party may terminate for good cause.

11. Final provisions

The laws of Uganda apply, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Kampala, where legally permissible. Mandatory data protection law that applies to the customer, including the GDPR, remains unaffected. Should individual provisions be invalid, the remainder stays in force. Changes to these terms will be announced by email at least four weeks before they take effect.